PureSteel Solutions Railing FAQ – Answers to Your Questions
General Product Information
How do I maintain my PureSteel Solutions railing?
The PSS rail requires no maintenance. Like any outdoor railing, it may collect dust or dirt over time, but a quick wipe with a damp microfiber cloth keeps it looking like new.
Will the stainless steel railing become hot in sunlight?
While all metal surfaces can warm up under direct sunlight, our brushed stainless steel railings are designed to reflect heat more efficiently than a polished finish, helping to keep them comfortable to the touch.
What material is the railing made of?
304 Brushed Stainless Steel
What size is the railing?
The rail is 5.75” wide and 2.13” tall. The rail length is determined by your project needs.
What lengths does the rail come in?
The rail length is customized to suit your project requirements. The maximum rail length is typically 96″ (8 ft) to allow for efficient shipping and handling. If you need longer rail lengths, let us know, and we’ll provide a freight shipping quote. We tailor the rail to fit your project!
Are PureSteel Solutions rails available in other colors or materials?
If stainless steel isn’t the right fit for your design aesthetic, we offer powder coating in any color you choose. Contact us for a quote today!
Are PureSteel railings a good choice for commercial spaces?
Absolutely! The durability and sleek design of PSS railings make them perfect for commercial spaces, both indoors and outdoors. They’re an excellent choice for restaurants, bars, and coffee shops, as well as vacation rentals, conference centers, and event venues. Plus, the easily sanitized stainless steel surface is ideal for hospitals and clinics.
Are there different styles of end caps?
Yes – there are right and left end caps.
Customization & Compatibility
Are PureSteel railings customizable for decks with unique shapes?
Yes! If your railing requires custom angles or a unique shape, we’ve got you covered. Send us a drawing to get started.
What if my existing posts extend above the 2x6 top rail?
If your existing railing has deck posts that extend above the 2×6 top rail, you will need to make some modifications to get the top rail ready. Trim the deck posts flush with the 2×6 top rail and notch the posts to match the profile of the PSS rail.
I don’t have an existing 2x6 railing, can I still use your product?
Yes – In many cases, a 2×6 can be added to your existing railing. Once it’s securely installed, you’ll be ready to install your new PSS rail.
Do you offer design assistance?
Yes – Send us a sketch of your rail with dimensions and we will help you order the parts needed to complete your project.
Installation & Measuring
Can I install PureSteel railings myself or do I need to hire a contractor?
PureSteel railings are designed for easy installation, making them a great option for DIYers with basic tools and experience. Clear instructions and precision engineering make the process straightforward. However, for larger, more complex projects or commercial applications, hiring a contractor is ideal.
How do I measure for my railing project?
See How to Measure. Contact us if you have any questions.
How do I install railing against a house or post?
When sliding the PureSteel Solutions rail onto the 2×6 is not feasible due to space constraints, it is necessary to first uninstall the 2×6. Next, slide the rail onto the detached 2×6 and the adjacent section of railing, if applicable. Reinstall the 2×6 back onto the existing railing, in the same manner it was installed originally.
The end caps appear to fit very tightly. What is the best way to install them?
It may be necessary to tap the end cap into position. Place a block of wood between the hammer or mallet and the end cap to protect the stainless steel while tapping it into position. The overlap should be a minimum of 1″ and a maximum of 1 1/4”. End caps are designed for a secure fit, to ensure that your 2×6 is protected from the elements.
When installing a corner piece, does it overlap the adjacent rails?
No. Corner pieces do not overlap the rails. The gap between each rail and the corner should be a minimum of 1/4″ to a maximum of 1”.
Do adjacent rails butt up to each other?
No. The minimum gap between adjacent rail pieces is 1/4″ and the maximum gap is 1”.
How do I install the corner pieces?
Corners have two holes along the outer edge. Fasten the corner piece to the existing railing with 1” stainless steel screws with a #2 Phillips screwdriver bit.
Do corner pieces require transition strips?
Yes – There needs to be a 1/4″ gap between the corner piece and the adjacent rails. The transition strips cover these gaps.
Ordering
Can I order a sample piece before committing to a full project?
Yes – Fill out this quick form with your EIN or business license, and we’ll send you a free sample.
What is your return policy?
All returns require prior written consent from PureSteel Solutions and must be made within 60 days of order shipment. To be eligible, products must be in like-new condition and free from damage. Returns are assessed a 20% restocking fee plus shipping charges. Custom products are non-returnable.
A Return Goods Authorization (RGA) form must be completed before sending any items back. Returned products must be properly packaged according to our repackaging guidelines. If accepted after inspection, a refund will be issued minus the restocking fee. Please contact us to initiate a return.
What is the typical lead time?
Lead times vary based on order size and customization requirements. Typically, standard orders ship within 4 to 6 weeks. For custom designs or large projects, additional time may be required. Contact us for a more accurate estimate based on your specific needs.